Everywhere you go, there's a chain of authority; a corporate ladder. Most often, the higher the rung you're on, the further you are removed from your company's/business'/organization's (etc.) most basic mission; the customers, the product, the service.
In my case, its the welfare and safety of crazy kids.
Those of us on the bottom rung, we spend the most time observing and interacting with the 'patrons of our services.' We usually know what they need and how to meet those needs far beyond anyone else involved, yet we have the smallest amount of influence in decisions made. Decisions that have consequences. Consequences that we have to experience hands on. It's not a report we have to read, or paperwork we have to file. It's our faces being spit on. Our hands being bitten. It's us that have to somehow make it all okay and keep everyone safe.
We make it through those tough days somehow. Miracles, I guess. But why should we depend on miracles when the crisis' are preventable in the first place? The decision makers, they're removed. The way they experience the consequences of their choices is from behind their desks; most likely passing the responsibility and ownership of the problem to their subordinates.
Today I wanted to shake those decision makers and scream in their faces; tell them to get a clue, ask them where their instinct or intuition or gut-feelings were... but ultimately, I know they won't get it. They don't have to get it. They don't need to get it. The consequences are ours, not theirs.
Again, I know this kind of thing exists everywhere. But these aren't unhappy customers or faulty products or sub-par services; it's a some unsafe kids. I'm ranting. And exaggerating. But dang!
Days like today... sigh
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